Meet the Experts

Steering Group

We are delighted to introduce you to the team of experts who form the Code of Conduct for the Use of AI in Claims Steering Group:

Jon Cawley
Insurer Head of Claims

Gary Lobb
Head of Digital Transformation, CCG

Simon Murray
Head of Insurance
Business Services, DWF

Chris Hall
Managing Director,
QuestGates

Hugh Hessing
Former UK COO,
Aviva

Ian Hughes
Founder,
Consumer Intelligence

Prathiba Krishna
Head of AI & Ethics,
SAS UK&I

Eddie Longworth
Founder & Director,
JEL Consulting

Mark Simpson
Founder,
Resilient Changing

Working Group

When the idea of the Code was first mooted it was clear that there would be a need for a huge range of expertise if the Code was to have any credibility and ‘reach’ into different corners of the claims and supply chain sectors.

The call for voluntary contributors to the project was astonishingly successful which is a testament, no doubt, to the importance and urgency of the subject.

There were eventually 127 individual members of the Group who had varying degrees of input to the final version and these included:

- Insurers
- Lawyers
- AI Technical Experts
- Technology Businesses
- Head of Ethics
- Broker Claims
- Loss Adjusters
- Trade Associations
- Market Research
- Customer Experience
- TPAs
- Supply Chain Fulfillment
- Car Hire
- Media
- Industry
- Consumer Claims Association
- Claims Managers
- Engineers
- Consultancies
- Salvage
- Estimating Systems

The work of bringing this disparate group together and achieving a consensus has been made much easier by the huge sense of cooperation and collaboration that every person involved has brought to the discussions and we thank all of them for their efforts.